Shipping & Track

At Zelaver Wigs, we are committed to processing and delivering your order as safely and efficiently as possible. Please review the following shipping and tracking information before placing your order.

Shipping Information

1. Order Processing

  • Orders are generally processed within 2–4 business days after payment has been confirmed.
  • Business days are Monday through Friday, excluding weekends and public holidays.
  • If there is a problem with your order or shipping information, we will contact you by email.
  • Custom-made orders may require additional processing time.

2. Shipping Location

  • Zelaver Wigs orders are shipped from our U.S. fulfillment location.
  • Orders are delivered using the carrier selected for the destination and available shipping service.

3. Estimated Delivery Time

  • Estimated delivery within the United States is generally 3–7 business days after the order has been shipped.
  • Total delivery time includes both order processing time and shipping time.
  • Delivery estimates may be affected by weekends, public holidays, severe weather, carrier delays, or other circumstances outside our control.

4. Shipping Costs

  • Standard shipping is $24.99 unless a different rate or promotion is shown at checkout.
  • The final shipping cost will be displayed before payment is completed.

Order Tracking

1. How to Track Your Order

  • Once your order has shipped, you will receive a shipping confirmation email containing your tracking number and tracking link.
  • Click the tracking link in your email to view the latest delivery status.
  • You may also log in to your Zelaver Wigs account and check your order information.

2. Tracking Information Is Not Updating

  • Tracking information may take 24–48 hours to appear after the shipping label has been created.
  • If there is still no update after 48 hours, please contact us and include your order number and tracking number.

3. Incorrect or Incomplete Shipping Address

  • Please check your name, street address, apartment number, city, state, ZIP code, telephone number, and email address before completing your order.
  • If you need to change your shipping address, contact us as soon as possible.
  • Once an order has been processed or shipped, we may not be able to change the delivery address.
  • Additional costs caused by an incorrect or incomplete address may be the customer’s responsibility.

4. Delivered but Not Received

  • Check around your delivery location, mailbox, front door, building reception area, and with household members or neighbors.
  • Contact the shipping carrier using the tracking number provided in your shipping confirmation email.
  • If you still cannot locate the package, contact Zelaver Wigs so we can assist you with the carrier investigation.

5. Lost or Damaged Packages

  • If your package arrives damaged, take clear photos of the package and product before discarding any packaging.
  • Email us within 48 hours of delivery and include your order number, tracking number, and photos.
  • For packages that appear to be lost in transit, please contact us so we can review the tracking information and assist with the carrier investigation.

Contact Us

If you have any questions about shipping or tracking, please contact the Zelaver Wigs customer service team:

Email: caixiongmaoxueren@gmail.com

When contacting us, please include your order number so we can assist you more efficiently.