Helps & FAQS

Select the wig you would like to purchase, choose the available length, density, cap size, color, or other options, and click “Add to Cart.” Review your order carefully, proceed to checkout, and complete your payment.

The payment methods currently available will be displayed securely during checkout. Availability may vary depending on your country or region.

Please contact Zelaver Wigs as soon as possible after placing your order. Once an order has entered processing or has been shipped, we may not be able to change or cancel it.

Please confirm that your card number, billing address, security code, and other payment details are correct. You may also contact your bank or try another payment method shown at checkout.

Enter your discount code in the designated discount-code field during checkout and click “Apply.” Only one discount code may be accepted per order unless otherwise stated.

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number. Use the tracking link in the email to view the latest delivery status.

Tracking information is sent after the order has been processed and handed over to the carrier. Please also check your spam or junk-email folder. If you still cannot find it, contact our customer service team.

Processing time may vary depending on product availability, selected specifications, and order volume. Please refer to the estimated information shown during checkout or in your order confirmation.

Carrier delays may occasionally occur because of weather, customs, holidays, or other unexpected circumstances. Please check the tracking information first. If there has been no update for an extended period, contact us with your order number.

Contact us immediately if your address is incorrect. We cannot guarantee that an address can be changed after an order has entered processing or has been shipped.

An 11×6 lace area provides approximately 11 inches of width across the front and 6 inches of parting depth. It offers more styling and parting space than smaller lace areas.

Our glueless wigs are designed to be worn without adhesive using an adjustable cap structure, rear adjustment system, and removable anti-slip band. Fit varies depending on individual head shape and size, so we do not guarantee a completely glueless fit for every customer.

Yes. You can create a middle part, left part, right part, or another natural-looking part within the available 11×6 lace area.

HD lace is a thin and lightweight lace material designed to blend more naturally with the skin. Correct lace tinting, installation, and styling can further improve its appearance.

A pre-plucked hairline has been carefully adjusted to reduce excessive density around the front, helping the hairline look softer and more natural.

Bleaching the knots helps reduce the visibility of the knots where individual hairs are attached to the lace, creating a more scalp-like appearance.

Density describes how full or thick a wig appears. A lower density provides a lighter appearance, while a higher density creates a fuller look.

Products identified as human hair wigs are made with real human hair. Please check each product description because specifications may vary between products.

Human hair wigs can generally be styled with suitable heat tools. Use a heat protectant and begin with a low temperature. Excessive heat may shorten the life of the hair.

Human hair wigs may be colored, but chemical treatments can affect the condition and lifespan of the hair. We recommend testing a hidden section first and using an experienced professional.

The lifespan depends on how often the wig is worn, washed and styled, as well as the products used and how it is stored. Gentle care can help extend its lifespan.

Wash the wig when product buildup, oil, or odor becomes noticeable. Washing too frequently may cause dryness.

Gently detangle the hair before washing. Use lukewarm water and a mild shampoo, rinse thoroughly, apply conditioner to the lengths, and allow the wig to air-dry whenever possible.

Store the wig on a wig stand or mannequin head in a clean, dry place away from direct sunlight, heat, and excessive moisture.

Sleeping in a wig may cause friction and tangling. If you choose to sleep in it, loosely wrap the hair and use a satin or silk bonnet or pillowcase.

Minor shedding may occur during brushing, washing, or styling. Rough handling, excessive pulling, chemical processing, and cutting too close to the lace knots may increase shedding.

Return and exchange eligibility depends on the product condition and the requirements stated in our Return & Exchange Policy. Please review that policy before returning an item.

Contact us promptly with your order number, a description of the problem, and clear photographs or video showing the item and packaging.

Colors may appear different because of lighting, photography, and screen settings. Slight variations may also occur between production batches.