Return & Exchange

At Zelaver Wigs, we want you to be completely satisfied with your purchase. If, for any reason, you are not fully satisfied with the item you ordered, we offer a return and exchange service. Please review the following guidelines carefully.

Return Policy

1. Eligibility for Return

  • Returns are accepted within 7 days of receiving your order.
  • The item must be unworn, unwashed, undamaged, and in its original condition, with the lace uncut.
  • The product must be returned in its original packaging.
  • Custom-made orders cannot be returned or exchanged unless an error was made by Zelaver Wigs.

2. Return Process

  • To request a return, email us at [YOUR CUSTOMER SERVICE EMAIL] within 7 days of receiving your order.
  • Please include clear photos of the product for our review.
  • Once we confirm that your return is eligible, we will provide the correct return address and detailed instructions.
  • Please do not return the item to the sender’s address shown on the package. This is not our designated return address and may affect the processing of your return.

3. Return Shipping Costs

  • The customer is responsible for all return shipping costs.
  • Please declare a value of $20 on the return package to help ensure smooth customs clearance.
  • Zelaver Wigs will not be responsible for customs duties or taxes resulting from a higher declared value.

4. Condition of Returned Items

  • The product must be returned in its original, unused condition.
  • We only accept returns shipped via DHL Express. Packages sent through other carriers may be held by customs, and we may be unable to issue a refund.

5. Refunds

  • Once the returned product has been received and inspected, we will process your refund.
  • Refunds will be issued to the original payment method.
  • After shipping your return, please email us the tracking number so we can track the package.

Exchange Policy

1. Eligibility for Exchange

  • Exchanges are available for products that are unworn, unwashed, undamaged, and in their original condition, with the lace uncut.
  • Custom-made orders cannot be exchanged unless an error was made by Zelaver Wigs.

2. Exchange Process

  • To request an exchange, email us at [YOUR CUSTOMER SERVICE EMAIL] within 7 days of receiving your order.
  • Please include clear photos of the product and a description of the issue.
  • Once we confirm that the exchange is eligible, we will provide the correct return address and detailed instructions.
  • Each customer is eligible for one exchange per order.

3. Exchange Shipping Costs

  • The customer is responsible for the cost of returning the original item.
  • The customer is also responsible for the shipping cost of the replacement item.

4. Rush Exchange Option

  • If you need a replacement quickly, you may place a new order for the replacement product.
  • Once we receive and inspect the original returned product, we will issue the applicable refund to your original payment method.
  • Alternatively, we will process and ship the replacement product after receiving your return.

5. Price Differences

  • If the replacement product costs more than the original product, the customer will be required to pay the difference.
  • If the replacement product costs less, we will refund the price difference.

Important Notes

  • Please do not refuse delivery. If you wish to return your product, accept the package first and then contact us for return instructions.
  • No returned package, no refund: If we do not receive your returned package, we cannot process a refund or exchange.
  • Custom-made orders: Custom-made wigs cannot be returned or exchanged unless an error was made by Zelaver Wigs.
  • Returns or exchanges sent without prior authorization may not be accepted.

Contact Us

If you have any questions about our return or exchange process, please contact Zelaver Wigs:

Email:caixiongmaoxueren@gmail.com